Dispute Resolution

A dispute must involve a child, adolescent or young adult:

• who is 21 years of age or under;
• who shows evidence of being severely emotionally disturbed or behaviorally disordered; and
• where there is a disagreement between a parent and an agency or between two or more agencies regarding implementation of a plan of services.

Any issue, complaint or question regarding individuals with a behavior disorder or severe emotional disturbance may be referred by a parent, professional, individual or an agency on behalf of an individual. Through a process of receiving, documenting and processing the concerns brought forward, a plan of service will be reviewed or developed if one does not exist. If a plan of service is not or cannot be implemented through staff assistance, a dispute may require the involvement of the local community and the Authority to resolve.

CRSA Dispute Resolution does not replace the use of any other appeal process. A parent/guardian should pursue the appropriate appeal procedures with state or local agencies to challenge decisions made about a plan of service.